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Privacy policy

How VYON collects, uses and protects the personal information you share with us.
Last updated: September 2026

Who we are

VYON is an electric vehicle charging infrastructure company based in Lahore, Pakistan. In this policy, “VYON”, “we” and “us” refer to VYON and its website at www.vyon.pk.

Information we collect

We collect information you give us directly and a limited amount of information collected automatically.

  • Enquiry details: your name, company, phone number, email address, city, type of site and the details of your project.
  • Site information: addresses, photographs, electrical details and measurements gathered during consultations and site assessments.
  • Service records: installation records, warranty registrations and support history.
  • Charging data: for networked chargers, session times, energy delivered and charger status.
  • Website data: basic technical information such as browser type and pages visited, as described in our cookie policy.

How we use your information

  • To respond to enquiries and provide consultations, quotations and site assessments
  • To design, install, commission and maintain charging equipment
  • To coordinate approvals with distribution companies and building management, where you ask us to
  • To provide warranty service and technical support
  • To improve our services and website
  • To meet legal, regulatory and accounting obligations

Sharing your information

We do not sell your personal information. We share it only where needed to deliver our services, for example with equipment manufacturers for warranty claims, with your electricity distribution company for connection approvals, with software providers who operate charger management platforms on our behalf, or where required by law.

How long we keep it

We keep enquiry information for as long as needed to respond and follow up, and project and warranty records for the life of the equipment plus any period required by law.

Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop contacting you about our services. We will respond within a reasonable time. Some records may need to be kept for legal or warranty reasons.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and review our practices regularly.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.

Contact us

If you have questions about this policy, contact VYON at info@vyon.pk, call 0311-111-8966, or write to us at 6, Montgomery Road, Lahore, Pakistan.