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Data protection policy

How we handle and safeguard personal and charging data across our operations.
Last updated: September 2026

Our commitment

VYON handles personal data fairly, lawfully and securely, collects only what we need, and uses it only for the purposes we have explained. This policy supports our privacy policy.

Principles we follow

  • Purpose: we collect data for specific, stated purposes.
  • Minimisation: we collect only what is necessary.
  • Accuracy: we keep records up to date and correct them when told.
  • Retention: we keep data no longer than needed.
  • Security: we protect data against unauthorised access, loss or misuse.
  • Accountability: we can show how we meet these principles.

Charging and charger data

Networked chargers generate data such as session start and end times, energy delivered, charger status and faults. We use this to operate, maintain and bill for the charging service. Where a charger is linked to an RFID card or app account, session data may be associated with that user.

Access and security controls

  • Access to personal data limited to staff who need it for their role
  • Charger management platforms protected with secure accounts and encrypted connections
  • Service providers required to protect data to an equivalent standard
  • Regular review of who has access to what

Data incidents

If we become aware of a data security incident that affects your personal information, we will act promptly to contain it, assess the impact and inform affected people where appropriate.

Your requests

To access, correct or delete your data, or to ask a question about how it is used, contact us using the details below.

Contact us

If you have questions about this policy, contact VYON at info@vyon.pk, call 0311-111-8966, or write to us at 6, Montgomery Road, Lahore, Pakistan.