The work we will carry out, the equipment we will supply and the price are set out in your written proposal. Anything not listed in the proposal is outside the scope of work and may be quoted separately.
Our proposal is based on the site assessment and the information you provide. If hidden conditions are found during installation, such as concealed damage, inadequate existing wiring or unexpected ground conditions, we will explain the issue and agree any change in scope or price with you before proceeding.
Where you ask us to, we will prepare and submit documents to your electricity distribution company. Approval timelines and any utility charges are outside our control and are not included in our price unless stated.
Installations are carried out by trained installers and tested before handover. You will receive a commissioning report and a demonstration of how to use the charger safely.
Payment terms, including any advance for equipment, are set out in your proposal. Equipment remains VYON’s property until paid for in full.
Changes to the agreed scope must be confirmed in writing. If you cancel after equipment has been ordered or work has started, reasonable costs already incurred may be charged.
Where a maintenance plan is agreed, its visit schedule, response times and exclusions are set out in the plan. Repairs outside the plan’s scope are quoted separately.
If you have questions about this policy, contact VYON at info@vyon.pk, call 0311-111-8966, or write to us at 6, Montgomery Road, Lahore, Pakistan.
