Chargers and related equipment supplied by VYON carry the manufacturer’s warranty. The warranty period for your equipment is stated in your proposal and handover documents. We register the warranty for you and manage claims with the manufacturer on your behalf.
VYON guarantees the workmanship of its installations for the period stated in your proposal. If a fault is caused by our installation work within that period, we will put it right at no cost to you.
Call us on 0311-111-8966 during office hours (Monday to Saturday, 9:00 AM to 6:00 PM) or email info@vyon.pk with your name, site address, charger model and a description of the problem. Photos of any error message on the charger help us diagnose it quickly.
For networked chargers, we can often diagnose faults, restart units or update firmware remotely, without waiting for a site visit.
If a visit is needed, we will agree a time with you. Visits for faults covered by warranty or our workmanship guarantee are free of charge. Other visits are charged at the rates we confirm in advance.
If you have questions about this policy, contact VYON at info@vyon.pk, call 0311-111-8966, or write to us at 6, Montgomery Road, Lahore, Pakistan.
